A commercial fridge running warm can put hundreds or thousands of pounds of stock at risk. If a freezer or walk-in cold room fails, you need to know what's wrong quickly.
Hines Commercial Catering Solutions provides commercial refrigeration engineers for breakdowns, repairs and planned servicing across Wiltshire, Hampshire and Berkshire.
We work on refrigeration used in commercial kitchens and food businesses, including fridges, freezers, prep counters, display chillers, bottle coolers and walk-in cold rooms.
If your refrigeration isn't holding temperature, is making an unusual noise or has stopped working, give us a call.
Commercial Refrigeration Breakdowns | Wiltshire, Hampshire & Berkshire — Call 01264 527055
When commercial refrigeration breaks down, the equipment isn't the only concern. You've got food and drink inside that needs to stay at a safe temperature.
If your fridge, freezer or cold room isn't working properly, call HCCS and tell us what's happening. We'll ask about the equipment and the fault so we have a better idea of what we're dealing with before the visit.
Our engineers provide commercial fridge repair and commercial freezer repair across Wiltshire, Hampshire and Berkshire.
If you're waiting for an engineer, keep the doors shut as much as you can. Opening a fridge or freezer lets cold air out and can make the temperature rise faster.
Check and record the temperature too. If you're concerned about whether food is still safe to use, follow your food safety procedures rather than relying on the refrigeration starting to work again.
For other urgent commercial kitchen faults, HCCS also provides an emergency breakdown service across its three main service counties.
If the unit can't reach or hold its normal temperature, there may be a problem that needs checking.
Heavy or unusual icing can affect how the unit works and may point to another fault.
A new rattling, buzzing or knocking noise is worth getting checked, particularly if the temperature has changed too.
Blocked drainage or another fault can cause water to collect inside or around refrigeration equipment.
Damaged or worn seals allow cold air to escape. The unit may then run for longer as it tries to maintain its temperature.
Frequent cycling can be a sign that the equipment isn't working as it normally does.

Upright commercial fridges often work all day and night. We can check temperatures, seals and the general condition of the unit and investigate faults when it's no longer staying cold.

A freezer running too warm can put frozen stock at risk. We provide commercial freezer repair and servicing for businesses across Wiltshire, Hampshire and Berkshire.

A problem with a walk-in cold room can affect a large amount of stock at once. Regular walk-in cold room servicing and cold room maintenance can help find problems with temperatures, seals and the general condition of the equipment before they become harder to deal with. If your cold room is already running warm, call us rather than waiting for your next planned service.

Undercounter units are often fitted into busy preparation and cooking areas. Restricted airflow, dirt and heavy daily use can all affect how well they work. We can service and inspect commercial undercounter refrigeration and investigate faults when a unit isn't working properly.

Prep counters need to keep ingredients cold even when they're being opened throughout service. If temperatures are rising or the unit isn't cooling as it should, we'll check the equipment and find out what's causing the problem.

Display chillers need to keep products at the right temperature without getting in the way of service. We provide display chiller repair and servicing for commercial sites where units are running warm, icing up or showing other signs of a fault.

Bottle coolers can take a lot of use in pubs, bars, restaurants and hotels. Our bottle cooler servicing can include temperature checks, cleaning and inspection of the general condition of the unit.

Blast chillers need to bring food temperatures down within the required time. If a unit is taking longer than normal or isn't reaching the expected temperature, it needs checking. We can inspect the equipment and look for faults affecting its performance.

Ice machines need regular cleaning and checking to keep them working properly. If your machine isn't producing enough ice, is taking longer than usual or has stopped working, get in touch and tell us what's happenin

A fridge doesn't have to stop completely before it needs attention. It may start taking longer to cool down. Temperatures might move more than they used to or the unit may seem to be running for longer periods.
Regular commercial refrigeration maintenance can help find these problems before you're dealing with a failed unit and food that needs moving.
Our refrigeration equipment servicing can include checks of condensers and evaporators, operating temperatures, door seals, drainage and general mechanical condition.
Dirty condensers are a common problem in commercial kitchens. Grease, dust and dirt can build up and make it harder for the equipment to get rid of heat. The unit then has to work harder to stay cold. This can use more energy and put extra strain on the equipment.
Cleaning and checking refrigeration regularly can help keep it working as it should.
Commercial refrigeration isn't only about keeping food feeling cold.
Food businesses need to control temperatures and keep records as part of their food safety procedures.
Refrigeration that can't hold the required temperature can cause problems with those controls and may put food at risk.
Regular servicing gives you a chance to check that equipment is operating as expected and deal with problems when they appear.
Keep your own temperature records between services too. A fridge that starts getting warmer over several days may be showing early signs of a fault, even if it hasn't stopped working.
These records can be useful for your HACCP procedures and may be checked during an Environmental Health Officer inspection.
If you notice temperatures moving outside the limits set in your food safety system, don't wait for the equipment to fail completely.
Food businesses need to control temperatures and keep records as part of their food safety procedures. Refrigeration that can't hold the required temperature can cause problems with those controls and may put food at risk.
Regular servicing gives you a chance to check that equipment is operating as expected and deal with problems when they appear.
Keep your own temperature records between services too. A fridge that starts getting warmer over several days may be showing early signs of a fault, even if it hasn't stopped working.
These records can be useful for your HACCP procedures and may be checked during an Environmental Health Officer inspection.
If you notice temperatures moving outside the limits set in your food safety system, don't wait for the equipment to fail completely.
If your business relies on several fridges, freezers or a walk-in cold room, waiting for each one to break isn't a good way to manage them.
HCCS can include refrigeration checks within planned servicing for your commercial kitchen. We'll agree which equipment needs covering and how often it should be checked. This can sit alongside servicing for your ovens, fryers, grills, dishwashers and other catering equipment.
For businesses that want regular visits throughout the year, HCCS provides commercial catering maintenance contracts with annual or bi-annual servicing.

HCCS provides commercial refrigeration servicing and repair across its existing service area of Wiltshire, Hampshire and Berkshire.
Our engineers cover Andover and surrounding areas, including:
Wiltshire: Salisbury, Swindon and surrounding areas. Hampshire: Andover, Basingstoke, Winchester and surrounding areas. Berkshire: Newbury and surrounding areas.
Whether you're looking for a refrigeration engineer in Hampshire, Wiltshire or Berkshire, get in touch and tell us where you're based and what equipment you need help with.
Calling is the quickest way to tell us what's wrong. Call HCCS on 01264 527055. Let us know what type of refrigeration equipment you have, what the fault is and where you're based.
If your equipment is working but needs routine servicing, get in touch to arrange a visit. Tell us what type of business you run, your location and roughly what refrigeration equipment you have. We can then discuss the servicing you need and whether regular planned maintenance would suit your site.
We love our customers, so feel free to visit during normal business hours.
Mon | 09:00 – 17:00 | |
Tue | 09:00 – 17:00 | |
Wed | 09:00 – 17:00 | |
Thu | 09:00 – 17:00 | |
Fri | 09:00 – 17:00 | |
Sat | Closed | |
Sun | Closed |
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